“I'm here 23 years and I've never seen a person handle something so well like that just four months on the job and two months out of training. She did an unbelievable job. I'm proud of her.”
Tracy Pitocco had been on the job as a 911 operator for just four months, when village police called to report smoke at 125 Poningo St.
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Update: Readers Of This News Article Posted Comments At LoHud.com :
Being a dispatcher is a very "Thankless" job. We receive the 9-1-1 emergency calls and get units rolling as soon as humanly possible, but sometimes that's not good enough for the caller. They want help there "Now". And if we do a good job, rarely does someone call back and say thank you. They may tell the 1st responders that they interact with on scene that the dispatcher did a good job, but that message rarely gets back to us. It is great that they recognized this dispatcher for their good work. Sure, they were doing their job, but it seems they went above & beyond. Not all dispatchers do that. I bet you didn't know that most dispatchers in New York State have to work for 30 years before they can retire. This is a very stressful job to do for 20 years, let alone 30. Hopefully the New York State Government will pass a 25 & out for us dispatchers. Make sure you tell your representatives to support this when it comes their way. Thanks !Posted by: Photofires on Sat Dec 15, 2007 1:33 am
Aww thank YOU romulus!! =)Posted by: catiebug143 on Fri Dec 14, 2007 4:04 pm
Thank you Catie!Posted by: Romulus on Fri Dec 14, 2007 2:49 pm
Romulus, I couldn't agree with you more. There is nothing wrong with thanking someone for doing their job. It raises their morale and generally makes them happier. I thank everyone, policemen, firemen, hair stylists, the cashiers, toll booth workers, janiters...Anyone who does some sort of service in my life gets a genuine, warm thank you. It always surprises people when I thank them, but the smiles that stretch across their faces, well it's all worth it. Posted by: catiebug143 on Fri Dec 14, 2007 2:02 pm
But it costs nothing to give a compliment. When the woman in the supermarket hands me my change, I say 'thank you.' You are right that she is doing her job. One she applied for and one she gets paid for. But she did her job well. As trained. And as she was suppose to. And for that I say 'thank you.' And to answer your question, yes -- the press would have slammed her if someone died and it was her fault (and rightfully so). If she lost her composure and sent help to the wrong address, or if she ignored procedure and instructed someone to do 'something stupid.' If an employee comes into my office and hands me a report they were suppose to do, guess what I say to them??? Yup! Thank you for listening to me on this topic.Posted by: Romulus on Fri Dec 14, 2007 9:36 am
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